F.A.Q.

Technical Support

  1. How do I cancel my membership?

    Please send us an email to support@theredlightdistrict.co.za from the email you registered with and with a your profile link. Confirm in the email that you want to cancel your membership.

  2. I cannot Login to my account, what to do?

    First of all, check that you typed in the right username and password. If you’ve lost your password, use the Forgot Password page. If you still have problems, please send us an email to support@theredlightdistrict.co.za.

  3. I cannot upload and/or save my images, why?

    You can check the allowed image types below the Upload Photos button in the Admin area.

    • Photos must be .jpg format.
    • Photos must be vertical orientation.
    • The minimum height and width of the photos must be 500px.
    • The proper ratio is 2/3 (width/height).
    • If your ratio is smaller then we will crop from the bottom.
    • If your ratio is larger then we will crop from the sides.
    • Maximum allowed dimension 4000x6000px.

    If you still have problems, please send us an email to support@theredlightdistrict.co.za.

  4. How can I become a model?

    The most important thing is to be at least 18 years old. You make a Profile for free just click on the Register button and fill out the necessary details.

  5. I have other questions, where can I send my messages?

    If you have any technical or administrational questions, please use support@theredlightdistrict.co.za. If you have informational or any other types of questions, please use info@theredlightdistrict.co.za.

Billing Support

  1. How can I buy VIP Profile or Banner Ad?

    You can buy advertisements only if you are a registered user. Log in to your Profile and go to the Advertise section. The other way is to click on one of our VIP Profile ads or Banners Ads on the website that shows you to advertise with us, then Log in (or Register) and you can purchase.

  2. How can I pay the VIP Profile or Banner Ad?

    You can pay by Credit Card or by other options mentioned at the end of the order process after you’ve confirmed the purchase on the Payment methods page.

  3. Do I have to pay monthly, or is this a recurring subscription fee?

    You accept to subscribe for a recurring fee that you can cancel anytime. If you paid by Credit Card your subscription will renew automatically by the end of the subscription period. You can choose from 1-3-6 month billing cycle. If you chose another payment option, we will send you a reminder one week before the next payment would be necessary in case you want to continue to advertise with us.

  4. How can I cancel my subscription?

    You can cancel anytime easy, without any extra costs. Just Log in and go to your Advertise section.

  5. Will I get a reminder about my monthly payments?

    Sure. We will send you a reminder by email minimum one week before the next billing cycle, we will also remind you to cancel your subscription if you do not want to advertise with us anymore.

  6. Can I have a refund if the service is not available anymore?

    We will give you a refund for a prepaid month if we stop providing our services for a reason that’s not laid out in our Terms and Conditions. More about our refund policy can be found in our Terms and Conditions.

  7. Where can I find the price lists of the VIP Profiles and Banner Ads?

    You can check the price list of the VIP Profiles here. If you want to check the prices of the Banner Ads in different regions, please click here.

    VIP Membership Pricing
    Banner Advertising Pricing
  8. How can I reach you if I have questions regarding to the billing / paid advertisements?

    Send us an email to office@theredlightdistrict.co.za and we’ll reply get back to you in 24 hours.

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